André Trottier, Regional Commercial Underwriting Specialist, Economical

André Trottier joined the industry 23 years ago and today is proud to offer a variety of property and casualty insurance products and solutions that help his broker partners.

In his current role at Economical (Definity), André works closely with his brokerage partners to write new middle market accounts and provides technical support to colleagues and junior brokerages.

During his award-winning career at Economical, André also acted as a subject matter expert to help brokers meet the needs of construction clients. When he’s not working, André says you’ll find him barbecuing with friends, traveling or on the golf course.

Said André of his Canadian Broker Network (CBN) award: “I am very proud, happy and humbled! I am extremely grateful that the Smith Petrie Carr & Scott team thought of me for this recognition.

Q: What is the biggest challenge for underwriters, and one thing that underwriters/insurers can do to overcome this challenge?

“Labour/staff shortages can be very difficult for P&C insurance underwriters. Staffing shortages can lead to stress from increased workloads, longer hours, and just trying to keep your head afloat. There is no one-size-fits-all approach, but there are things insurers can do to help retain staff, including allowing employees to reasonably raise concerns without fear of punishment; employee recognition and appreciation; avoid micromanagement; and offering opportunities for growth. I’m lucky my employer does – for example, we recently introduced a mentorship program where underwriters work closely with underwriting assistants. This initiative has already resulted in a number of promotions allowing our company to fill underwriting vacancies as quickly as possible.

Q: What opportunity do you think underwriters should focus more on?

“Underwriters should focus more on continuously improving their skills and working hard to build and strengthen key relationships. This allows underwriters to adapt to things like changing trends, brokerage and/or corporate mergers and business commoditization. It is a people-oriented company. Having great relationships and excellent customer service is key to continuing to seize opportunities. »

Q: What makes for a great working relationship between an underwriter and a broker?

“As an underwriter, good communication, consistency and the ability to make decisions are essential. Simple things become important, such as responding quickly to a request for quotation or giving notice in the event of a dispute. Brokers value an underwriter who has the ability to make a decision and stick with it and follow through on their commitments. I have worked with Smith Petrie Carr & Scott for over 10 years. It took some time to develop the relationship we currently enjoy, however, I have always tried to be a responsive partner who is easy to do business with. This is especially important during the tough market.

Q: Why did you become a Subscriber and what do you love most about it?
“I started my career shortly after graduating as a Junior Property/Commercial Underwriter and have stayed with it ever since, progressing to more senior roles over the past 23 years. In this rapidly changing environment and ever-changing market conditions and technologies, there is never a dull moment. I really appreciate the human aspect and love being able to provide solutions across a wide range of operations and constantly learning about different businesses and unique coverages.

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