Healthcare IT outage affecting medical appointments, COVID-19 testing across the Netherlands

Computer systems failure is causing problems with a number of health-related services in Newfoundland and Labrador, leading to delays, canceled appointments and problems with COVID-19 testing.

In a press release on Sunday evening, the health ministry said it was continuing to assess the outage; however, the impacts on the service vary by region.

In the Eastern Health Region, all elective procedures scheduled for Monday will be postponed to a later date. Patients traveling to the Eastern Health Region for appointments should call 1-833-777-1276 to determine if their appointment is rescheduled.

All appointments at central health facilities on Monday will be canceled. Central Health patients with questions about appointments, procedures and surgeries scheduled for Monday can call 1-844-651-6214.

Telehealth and scheduled virtual appointments with Eastern Health and Central Health providers or services, such as cancer care, will not take place on Monday.

Chemotherapy appointments at Western Memorial Regional Hospital in Corner Brook, Sir Thomas Roddick Hospital in Stephenville, and Dr. Charles L. LeGrow Health Center in Port aux Basques will not take place on Monday.

Routine lab and diagnostic imaging appointments on Monday in Labrador-Grenfell Health Region will be canceled and rescheduled to a later date.

None of the regional health authorities in the province are able to send or receive e-mail.

Some health services continue

In-person dialysis, community services, mental health and addiction counseling, immunization clinics, and Eastern Health Region Maternal-Fetal Assessment Unit appointments will take place.

In-person dialysis will take place at the James Paton Memorial Regional Health Center in Gander and at the Central Newfoundland Regional Health Center in Grand Falls-Windsor.

In Western and Labrador-Grenfell Health Regions, clinical services and scheduled surgeries will continue as planned.

Western Health appointments for the blood drive will proceed as scheduled.

COVID-19 documents impacted

Processing of COVID-19 forms and applications will continue – albeit on paper – including the required travel form for visitors, the form for COVID-19 testing and test results and the forms used to submit documents. vaccination outside the province.

The department first announced the blackout on Saturday evening, when several parts of the province’s COVID-19 online hub were the first to be affected.

In a statement sent to CBC News on Saturday, the ministry said travelers arriving in the province with completed travel forms can provide their document reference number, as well as identification, upon arrival. If a form is not already filled out upon arrival, travelers can use a hard copy.

Those in need of COVID-19 testing should call 811, the department said.

The system that provides access to medical images such as X-rays is also affected by the computer failure affecting health authorities in Newfoundland and Labrador. (Brian Snyder / Reuters)

The blackout also affects the operational, clinical and administrative systems used by the health authorities in the province.

In a press release on Saturday, Eastern Health said that Meditech, the primary information system used to manage patient care and financial information, is affected, along with PACS, the system that provides access to medical images like x-rays.

Central Health said there could be delays in emergency services related to the outage, while Western Health said patients’ Wi-Fi was also affected.

The Department of Health and health authorities are working with the Newfoundland and Labrador Health Information Center and Bell Aliant to try to resolve the issue.

The Department of Health did not respond to CBC News interview requests on Sunday.

The ministry said Health Minister John Haggie and Eastern Health CEO David Diamond would provide a live update at 11 a.m. on Monday.

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